Office Administration and Management
Course overview
Deslog Training & Consulting Limited presents a comprehensive Office Administration and Management Training designed to equip participants with practical skills and modern administrative techniques required to manage offices efficiently and professionally.
Effective Office Administration and Management is critical for organizational productivity, communication flow, record keeping, customer service, and executive support. In today’s fast-paced business environment, administrative professionals must go beyond routine clerical tasks and develop strong leadership, coordination, communication, and office management competencies.
This training provides hands-on knowledge in: Office operations and workflow management, Administrative procedures and systems, Executive support and time management, Records and document management, Professional communication, Digital office tools and productivity systems, The course is practical, industry-focused, and aligned with Nigerian corporate realities.
Who should attend
This Office Administration and Management course is ideal for:
- Office Managers
- Administrative Officers
- Executive Assistants
- Personal Assistants
- Front Desk Officers
- HR Administrative Staff
- Records Officers
- Secretaries
- Operations Coordinators
- SME Owners managing office teams
Course objectives
At the end of this Office Administration and Management training, participants will be able to:
- Understand the core functions of modern office administration.
- Improve office workflow and operational efficiency.
- Apply effective communication and coordination skills.
- Manage office records and documentation professionally.
- Support executives with structured planning and scheduling systems.
- Improve time management and prioritization skills.
- Handle office conflicts and workplace challenges effectively.
- Implement digital tools for office productivity.
Course outline
Module 1: Introduction to Office Administration and Management
- Meaning and scope of Office Administration and Management
- Roles and responsibilities of an Office Administrator
- Professional ethics and workplace conduct
Module 2: Office Operations & Workflow Management
- Designing efficient office systems
- Workflow coordination and task delegation
- Office policies and procedures development
- Managing office supplies and inventory
Module 3: Communication & Interpersonal Skills
- Professional email and business writing
- Telephone and front desk etiquette
- Report writing and minute taking
- Internal and external communication management
Module 4: Time Management & Executive Support
- Calendar and meeting management
- Travel and event coordination
- Prioritization techniques
- Supporting senior management effectively
Module 5: Records & Document Management
- Filing systems (manual and electronic)
- Document confidentiality and data protection
- Archiving and records retention
- Office documentation control
Module 6: Digital Office Tools & Technology
- Microsoft Office productivity tools
- Cloud storage systems
- Digital collaboration platforms
- Basic data management
Module 7: Leadership & Office Team Coordination
- Supervising administrative teams
- Conflict resolution in the office
- Workplace professionalism
- Building a high-performance office culture
Benefits
Participants and organizations will:
- Improve office efficiency and coordination
- Reduce administrative errors and delays
- Enhance professional communication
- Strengthen document and records management
- Increase productivity and accountability
- Improve executive support capabilities
- Boost career advancement opportunities
- Build confidence in handling administrative responsibilities
Frequently asked questions
What is Office Administration and Management?
Office Administration and Management involves coordinating office operations, managing records, supporting executives, and ensuring smooth workplace functions.
Who should attend this training?
Administrative officers, office managers, executive assistants, and professionals seeking to improve office management skills.
Is this course suitable for SMEs?
Yes. Small and medium-sized businesses benefit greatly from structured Office Administration systems.
Does this training include digital office tools?
Yes. The course covers modern digital tools used in office environments.
Will participants receive training materials?
Yes. Participants receive practical templates, guides, and administrative tools.
All our courses can run on a customised schedule
Regardless of the dates shown, we can arrange this training for your team at a time and location that suits you.