Conflict Management, Conciliation &Mediation
Course overview
The Conflict Management, Conciliation & Mediation course by DESLOG Training and Consulting Limited is designed to equip professionals with the essential skills needed to effectively manage, resolve, and prevent conflicts in the workplace and business environments.
In today’s fast paced and diverse work settings, conflicts are inevitable. However, when properly managed through structured approaches like conciliation and mediation, conflicts can lead to improved communication, stronger relationships, and better organizational outcomes. This Conflict Management, Conciliation & Mediation training provides practical tools and techniques to handle disputes professionally, minimize disruptions, and foster a productive work environment.
Participants will gain hands-on experience in negotiation, communication, dispute resolution strategies, and emotional intelligence skills that are highly valuable across industries in Nigeria and beyond.
Who should attend
This Conflict Management, Conciliation & Mediation course is ideal for:
- Human Resource Professionals
- Managers and Team Leaders
- Supervisors and Administrators
- Legal and Compliance Officers
- Project Managers
- Customer Service Professionals
- Entrepreneurs and Business Owners
- Anyone responsible for managing people or resolving disputes
Course objectives
At the end of this Conflict Management, Conciliation & Mediation training, participants will be able to:
- Understand the principles of Conflict Management, Conciliation & Mediation
- Identify causes and types of workplace conflict
- Apply effective communication and negotiation techniques
- Use mediation and conciliation strategies to resolve disputes
- Manage emotions and maintain professionalism during conflicts
- Prevent conflicts through proactive management techniques
- Improve teamwork and workplace relationships
Course outline
Module 1: Introduction to Conflict Management
- Definition and importance of conflict management
- Types and sources of conflict
Module 2: Understanding Workplace Conflict
- Conflict dynamics and behaviors
- Impact of conflict on organizations
Module 3: Communication Skills for Conflict Resolution
- Active listening techniques
- Assertive communication
- Managing difficult conversations
Module 4: Negotiation Techniques
- Principles of negotiation
- Win-win strategies
- Handling objections and resistance
Module 5: Conciliation and Mediation Processes
- Differences between conciliation and mediation
- Roles of a mediator/conciliator
- Step-by-step mediation process
Module 6: Emotional Intelligence in Conflict Management
- Managing emotions under pressure
- Building empathy and understanding
Module 7: Workplace Conflict Policies and Compliance
- Organizational conflict management frameworks
- Legal considerations in Nigeria
Module 8: Practical Case Studies and Role Play
- Real-life conflict scenarios
- Hands-on mediation exercises
Benefits
Participants will gain:
- Improved conflict resolution and negotiation skills
- Better communication and interpersonal relationships
- Reduced workplace disputes and disruptions
- Enhanced leadership and decision-making abilities
- Increased productivity and team collaboration
- Practical skills applicable across all industries
Frequently asked questions
What is Conflict Management, Conciliation & Mediation?
It is the process of managing and resolving disputes using structured communication, negotiation, and mediation techniques.
Why is conflict management important in organizations?
It helps maintain a productive work environment and prevents disputes from escalating.
Who should attend this training?
Managers, HR professionals, team leaders, and anyone handling workplace conflicts.
What is the difference between conciliation and mediation?
Conciliation involves a more active role in suggesting solutions, while mediation focuses on facilitating dialogue between parties.
Is this course practical?
Yes, it includes role plays, case studies, and real-life scenarios.
All our courses can run on a customised schedule
Regardless of the dates shown, we can arrange this training for your team at a time and location that suits you.