Refinery operations and management encompasses how all the refinery’s day to day activities, resources or inputs and overall objectives are carefully designed or planned, implemented, controlled, evaluated and improved upon in order to maximize the value of the refinery and achieve the set operational, safety, productivity and profitability objectives of the refinery sustainably.

It entails how the refinery work processes function, how it is enhanced sustainably, driven by technology and how the human resource behavior change is sustained in order to enable the refinery to consistently deliver value as safely as possible.